About Midpoint AI
Built on 20 years of
operational experience.
Midpoint AI was founded by Simon Giancola — a veteran of call center operations and executive leadership with over two decades of experience scaling customer-facing teams, building operational infrastructure, and driving revenue growth across multiple industries.
That background is what makes Midpoint different. We know what a successful call sounds like. We understand the metrics that define performance — handle time, first-call resolution, conversion rate — and the nuance that separates a good customer experience from an exceptional one. Every system we build is rooted in that operational intuition.
The Difference
Operators, not consultants.
Operational DNA
We know what a successful call sounds like, the metrics that matter, and the nuance that creates an exceptional customer experience.
End-to-End Execution
Strategy through deployment, handled by the same team. No handoffs, no miscommunication, no delays.
Built to Scale
We've scaled customer operations from startup to enterprise. Every system is designed to grow with you.
“I spent 20 years running call centers. I know what it costs to miss a call, lose a lead, and burn through staff turnover. That's why I built KATE.”
— Simon Giancola, Founder & CEO
Let's start your transformation.
No pitch decks. No sales calls. Just a conversation about your business.